Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your devices original and unlocked?
Yes, all electronics sold at CellularShack.ca are 100% authentic and factory unlocked, meaning they are compatible with all major Canadian and international carriers.
What is the difference between New and Certified Pre-Owned?
New devices are factory-sealed. Certified Pre-Owned devices undergo a rigorous 90-point inspection process, are fully functional, and are graded based on their cosmetic condition.
How long does shipping take within Canada?
We offer expedited shipping across Canada. Orders are typically processed within 1-2 business days, with delivery taking between 3 to 7 business days depending on your province.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original condition for a refund or exchange, subject to our standard restocking fees.
Do the electronics come with a warranty?
Most products include a manufacturer's warranty. Additionally, CellularShack.ca provides a limited 90-day warranty on all Certified Pre-Owned devices to cover any internal hardware defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our partners at checkout.